Independent eco homeware and hardware in York since 2016 | Rated ★★★★★ on Google & Trustpilot | Free Delivery £75.

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Independent eco homeware and hardware in York since 2016 | Rated ★★★★★ on Google & Trustpilot | Free Delivery £75.

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    • Terms of service

    Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HEIMA's relationship with you in relation to this website. The term ‘Heima’ or ‘us’ or ‘we’ refers to the owners of the website whose trading address is 34 Gillygate, York, YO31 7EQ. The term ‘you’ refers to the user or viewer of the website.

    Company

    HEIMA is the trading name of Heima (York) Ltd registered in England and Wales No. 12355612. Registered (accountant's) address: Brodericks GBC, 35 Thorne Road, Doncaster DN1 2HD.

    HEIMA is VAT registered. Our number is 340 6910 18. All prices shown on this website are inclusive of VAT. A minority of products may only incur VAT at the reduced rate (5%) or zero rate (0%).

    Ordering

    We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible. Credit Card orders are processed securely by Sagepay, Heima does not handle any credit card data for orders placed online. Paypal is an alternative payment method and does not require you to sign up or share your card details. We can still accept postal orders accompanied by a cheque. If you would like to speak to a member of staff, we can accept orders over the phone. Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.

    Delivery

    For delivery information see our Delivery page.

    International Orders

    We welcome international orders but at present our website is not set up to take them. If you would like a specific quote, if you would like to query a delivery charge, or if you have a special request, please email shop@heima.uk. Please include a telephone number on International orders, as local couriers will need to contact you. Please note that overseas customers may be eligible to pay local customs or duty charges; these are not included in your payment to us.

    Returns

    We hope you are happy with your purchases from HEIMA but if not, we can offer a refund on any item as long as it is returned in a saleable condition and fully in accordance with our Returns Policy.

    Retention of Title

    All goods supplied remain the property of HEIMA until all such goods in the order have been paid for. 

    Privacy

    We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party. This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.

    For more information see our Security & Privacy page.

    Sharing

    All images, text, design and graphics on this website are owned by HEIMA. We welcome people sharing our images, but please ensure a correct credit and a link to this site.