Welcome to the all new website for 2020 with lots more useful stuff for your perusal!

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About Heima

Right here! But if you mean the real life bricks-and-mortar version of HEIMA, we can be found on Gillygate in York. We back on to the famous city walls and are a stone's throw from the minster and the art gallery. Find our full details on the contact us page or read a bit more about the shop here.

The name Heima was taken from the title of a documentary following Icelandic post-rock band Sigur Rós as they performed impromptu gigs in small venues around Iceland after returning from a world tour. The word Heima is Icelandic for home and that is the simplest description of what our shop does. Owner, Maff, is a massive Sigur Rós fan by the way.

Getting all philosophical are we? If you want to know why Heima started then here we go:

Owner, Maff, grew up in and around the family DIY store (J Punton & Son) just a little south of York. From cutting customer keys at around 10 years old he went on to study Architecture at Nottingham and worked in various architectural practices before returning to the family fold in 2008. After running the DIY side of the business for eight years he decided to start his own shop amalgamating his interests in hardware, design and environmentalism. 

That's not a question! And it may be a little harsh; there's some decent stuff on there, it's just a little... infrequent. We're not great at social media because, quite honestly, it stresses me out. Being a bit of a perfectionist means that a single post takes me the best part of several hours... which I don't have. But we do love hearing directly from you... proper conversations are a lot easier than speaking (virtually) to the masses!

And by the way, we're hoping that if you lovely people use us enough and spread the word enough then we'll be able to hire someone to do this social media lark for us! Do please keep spreading the word... it's very important to us. As are you. 

Delivery & Returns

At the moment delivery is just to the UK and Ireland but we will be adding more countries as soon as we can. If you are outside of these areas and would like to order then please send us a quick email and we'll try and get the rates for your country updated.

Our delivery charges are based on the delivery method, size, weight, as well as the delivery destination.

We sell a very wide variety of products so it's impossible for us to have one flat rate so for the UK rates vary from £2.99 for very small/light parcels up to £7.99 for the largest and heaviest. We do offer free delivery on all orders over £100.

We have a delivery charge calculator that's available when you add items to your cart, so you can estimate the cost before the checkout process!

We are a small shop and an even smaller team so it may take us a couple of days to get your order in the post. We are not Amazon (for a start we pay tax at the standard rate) but we appreciate your patience with us.

If you require an order urgently please contact us to make sure we can fulfil your order as quickly as you need it.

We can offer a refund on any item as long as it is returned in a saleable condition within 30 days. Email us to ask us what to do next. Please note, however, that we are unable to reimburse postage costs.

If you received a faulty or damaged or item, please let us know as soon as possible, and we will do our best to resolve the situation.

The boring stuff

Yep, they are unfortunately boring but here they are: Privacy Policy and Terms & Conditions