Frequently Asked Questions

Right here! But if you mean the real life bricks-and-mortar version of HEIMA, we can be found on Gillygate in York. We back on to the famous city walls and are a stone's throw from the minster and the art gallery. Find our full details on the contact us page or read a bit more about the shop here.

The name Heima was taken from the title of a documentary following Icelandic post-rock band Sigur Rós as they performed impromptu gigs in small venues around Iceland after returning from a world tour. The word Heima is Icelandic for home and that is the simplest description of what our shop does. Owner, Maff, is a massive Sigur Rós fan by the way.

Getting all philosophical are we? If you want to know why Heima started then here we go:

Owner, Maff, grew up in and around the family DIY store (J Punton & Son) just a little south of York. From cutting customer keys at around 10 years old he went on to study Architecture at Nottingham and worked in various architectural practices before returning to the family fold in 2008. After running the DIY side of the business for eight years he decided to start his own shop amalgamating his interests in hardware, design and environmentalism. 

Indeed we do! Just start adding items to the basket and select your country at checkout to see shipping prices.

Our delivery charges are based on the delivery method, size, weight, as well as the delivery destination.

We have a delivery charge calculator that's available when you add items to your cart, so you can estimate the cost before the checkout process!

We have collections from Royal Mail Daily at around 3pm so unless we are rushed off our feet we usually get orders from before midday out the same day. We have no collections on weekends so orders place on Friday afternoon won't be picked up until Monday. We are not Amazon (for a start we pay tax at the standard rate) but we appreciate your patience with us.

We can offer a refund on any item as long as we are notified within 14 days it is then returned in a saleable condition within 28 days of receipt. Email us to ask us what to do next. Please note, however, that we are unable to reimburse return postage costs.

If you received a faulty or damaged or item, please let us know as soon as possible, and we will do our best to resolve the situation.

Yep, they are unfortunately boring but here they are: Privacy Policy and Terms & Conditions