Frequently Asked Questions

Almost all orders placed before 1pm on weekdays leave us the same day.

The delivery service selected at checkout determines how quickly your parcel arrives. Around 97% of Royal Mail Tracked 48 deliveries arrive within 2–3 working days, while 97% of Tracked 24 deliveries arrive within 1–2 working days. These estimates include Saturdays.

We aim to keep delivery charges fair and closely aligned with the actual cost of postage.

Small items that fit through a letterbox can be sent from £2.99. For larger orders, tracked parcel delivery starts from £4.49.

All available delivery options and prices are shown at checkout before you place your order.

Yes, orders over £75 are delivered free in the UK.

Yes. Select Click & Collect at checkout and we'll let you know when your order is ready.

Yes. If you'd like to return an item, please let us know within 15 days of receiving your order. Unused items can then be returned within 30 days of receipt.

Please see our Returns page for full details.

Please contact us as soon as possible with your order number and photographs of the damage, and we'll put things right.

Not all of them, but we actively favour durable, repairable and lower-waste alternatives wherever possible. We believe usefulness and longevity are often the most sustainable options.

We source products from a mixture of independent makers and established manufacturers, both in the UK and internationally.

Yes. We stock a range of refillable household and personal care products both online and in our York shop. See our Refill Shop page.

Yes. HEIMA is an independent shop in York, England. You'll find us at 34 Gillygate, York YO31 7EQ.

Yes. We offer both online and in-store gift vouchers.

Please note that website gift vouchers can only be used online, and shop gift vouchers can only be redeemed in our York store.

"Heima" is an Icelandic word meaning "at home". We believe homes should be filled with useful, well-made things that earn their place through regular use.