Independent eco homeware and hardware in York since 2016 | Rated ★★★★★ on Google & Trustpilot | Free Delivery £75.

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Independent eco homeware and hardware in York since 2016 | Rated ★★★★★ on Google & Trustpilot | Free Delivery £75.

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    • Shipping policy

    Shipping Policy

    Pricing

    • Free UK mainland delivery on orders over £75.
    • Free delivery to UK Highlands & Islands on orders over £150.
    • Free local delivery on orders over £75 within selected York city postcodes.
    • All other delivery costs are based on parcel weight and service speed (typically £2.99–£8.25, or £7.99–£9.99 for Age-Verified services).
    • We do not profit from delivery charges and generally subsidise the cost.
    • For international orders, import duties are the responsibility of the buyer.
    • If actual carriage costs are significantly higher than calculated, we may contact you for a contribution or cancel the order.

    Carriers & Delivery Times

    • Fastest options:
      • Royal Mail 24 or DHL/DPD (delivery aim: next day, approx. 97% delivered in this time, not guaranteed)
      • Royal Mail Special Delivery Next Day (guaranteed next day or postage cost is refunded) 
    • Most popular option:
      • Royal Mail 48 (delivery aim: 2–3 days, approx. 97% delivered in this time, not guaranteed).
    • Postage is not refunded if delivery aims are missed (except Special Delivery)

    Order Processing

    • We aim to dispatch same day for orders placed before 1pm (Royal Mail services) or 11am (DPD/DHL), Monday to Friday.
    • As a small team, occasional delays may occur.
    • Please contact us if you need an order urgently.

    Collections & delivery days

    • Order processing cut-off times are based on courier collection times, not delivery days.
    • DPD, DHL and Royal Mail collections take place Monday–Friday only. Orders placed after the relevant cut-off time will be processed on the next working day.
    • Royal Mail delivers Monday–Saturday.
    • DPD and DHL officially deliver Monday–Friday. While they may occasionally deliver on Saturdays or Sundays, these deliveries are not guaranteed and do not count towards the courier’s next-day delivery aim.
    • “Next day” delivery refers to the courier’s delivery aim following collection and is not a guaranteed service, unless explicitly stated otherwise.

    Packing & Sustainability

    • No packing charges - we reuse packaging from incoming deliveries.
    • We never buy or use new plastic packaging.
    • Any bubble wrap included is reused.
    • Packing peanuts are reclaimed and are biodegradable corn starch.
    • We use cardboard boxes, paper tape, and recycled-paper Jiffy bags.

    Out of Stock Items

    • If a product is unavailable, we will contact you with options for a refund, substitution, or delayed delivery.