Christmas Deliveries

Imagine choosing the perfect present but not receiving it in time! We can’t bear the thought of anyone moping in their shed on Christmas Day, so please pay attention to the following last orders times and dates:

Orders are typically sent out same day if received by 11am (DPD/DHL) or 1pm (Royal Mail)

DPD/DHL
Monday 22nd December at 10am

Royal Mail
Tracked 48: Friday 19th December at 1pm
Tracked 24: Friday 19th December at 1pm
Special Delivery Next Day: Tuesday 23rd December at 1pm
(https://www.royalmail.com/christmas/last-posting-dates#lastpostingdates)

Please bear in mind, these are the times and dates we have been supplied by the couriers, but once the parcel leaves HEIMA it’s in the hands of the parcel gods

It goes without saying, but if possible please don’t leave it to the last minute… just in case.

The Tracked 48 service has a delivery aim of 2-3 working days and the Tracked 24 service aim of Next Working Day. Around 97% of parcels meet these times but occasionally, and especially at peak times, a parcel may be delayed.

DPD/DHL services have a delivery aim of next working day but this is not guaranteed.

Royal Mail operates Monday to Saturday, DPD/DHL Monday to Friday.

Parcels are collected from us Monday to Friday.

Deliveries after Christmas

We will be packing orders right up to Christmas Eve, though obviously by that time they'll be delivered between Christmas and New Year.

For deliveries after Christmas we have a collection on Christmas Eve, Monday 29th and Friday 30th December before normal service resumes w/c 5th January

Christmas Opening Times

Monday - Saturday 9.30am - 5.30pm
Sundays 11am - 4.30pm

Christmas Eve: 9.30am to 3.30pm

As ever we will be closed from Christmas Day up until the New Year. I'm really sorry if you'd like to visit us at that time but the run to Christmas takes its toll and I've always given the option to staff to take that time off to spend with family and friends.

Open again on Saturday 3rd January!